Q.What is the GOLFPASS program?
A. GOLFPASS is the one membership that connects golfers to every aspect of the game. With exclusive video, $300 in Hot Deals tee time credit, world-class instruction, travel tips, discounts on golf getaways and other benefits included, GOLFPASS combines the very best of golf into one convenient, affordable membership.To become a GOLFPASS member, simply sign up via GOLFPASS to the membership of your choice.
Q.What are the different membership levels for GOLFPASS?
A. The GOLFPASS membership comes in different levels with different benefits. Members can choose to enrol in GOLFPASS or GOLFPASS+
- GOLFPASS comes in monthly and annual membership options
- GOLFPASS+ comes in an annual membership option and includes an official Golf Link handicap
Q. What are the benefits of the GOLFPASS membership?
A. Becoming a GOLFPASS member has several benefits, including:
- Exclusive video gets you closer to your favourite pros
- New shows and fan favourites, including the best of Feherty
- World-class instruction from coaches the pros rely on
- 4,000 on-demand lessons for every part of your game
- Custom coaching plans to help you reach your golf goals
- A $25 Hot Deals tee time credit every month, worth $300 a year
- Waived booking fees
- Access to more than 7,000 golf courses worldwide
- Member-exclusive prices on golf gear and reduced shipping
- Reduced shipping on all daily deals
- $100 discount on domestic or international golf getaways with GOLF Advisor Travel
- Travel credit for use at popular golf resort destinations
- Insider travel guides with tips on finding the perfect golf trip
Click here for information on additional GOLFPASS benefits.
Q. What do I receive when I become a GOLFPASS member?
A. After signing up and becoming a GOLFPASS member, you will be entitled to any promotional offer available during the time period in which your GOLFPASS membership was initiated, along with all of the GOLFPASS membership benefits and perks. To see all of the membership benefits, click here.
Q. Where can I use my GOLFPASS membership to receive the benefits?
- All GOLFPASS membership benefits can be explored on GOLFPASS.com.au
- WATCH, LEARN and TRAVEL benefits are available on GOLFPASS.com.au
- PLAY benefits are available on GOLFNOW.com.au
- Shop benefits are available on HouseofGolf.com.au
When making a tee time reservation, GOLFPASS members must be logged in to the GOLFNOW account associated with the purchased GOLFPASS membership in order to receive all of the GOLFPASS benefits. Please be sure to update your GOLFNOW mobile app to the latest version in order to view your membership information and take advantage of all the benefits available to GOLFPASS members.
Q. What are the benefits of the GOLFPASS+ membership?
A. GOLFPASS+ comes with all of benefits in the GOLFPASS membership including all PLAY, WATCH, LEARN, SHOP AND TRAVEL benefits, in addition to an official Golf Link handicap.Click here for information on additional GOLFPASS+ benefits.
Q. How do I find out more information on the GOLFPASS+ handicap process?
A. Click here for additional information.
Q.Who is eligible to become a GOLFPASS member?
A. GOLFPASS memberships are available to all golfers who reside within Australia.
Q. What is the GOLFPASS membership fee?
A. The membership fee for GOLFPASS is stated on GOLFPASS.com.au. From time to time, we may offer different membership terms, and the fees for such memberships may vary. The membership fee is non-refundable, except as expressly set forth in these Terms and Conditions.
Q. How do I enrol in the GOLFPASS membership?
A. To enrol, simply click here and follow the purchase instructions.
Q. How do I pay for the GOLFPASS membership?
A. You can pay for GOLFPASS memberships on GOLFPASS.com.au All membership prices are stated in AUD.
Q. How long does the GOLFPASS membership last?
A. GOLFPASS monthly: Your GOLFPASS membership will remain in effect for one (1) month beginning on the date of your purchase. Your membership will automatically renew for one (1) month upon your renewal date. For example, if you purchase your GOLFPASS membership on 5 May 2019, your membership and the benefits associated with it will be available until 5 June 2019. At that point, your card will be charged automatically for renewal towards membership for another month.
GOLFPASS annual: Your GOLFPASS membership will remain in effect for one (1) year beginning on the date of your purchase. Your membership will automatically renew for one (1) year upon your renewal date. For example, if you purchase your GOLFPASS membership on 5 July 2019, your membership and the benefits associated with it will be available until 5 July 2020. At that point, your card will be charged automatically for renewal towards membership for another year.
GOLFPASS+ annual: Your GOLFPASS+ membership will remain in effect for one (1) year beginning on the date of your purchase. Your membership will automatically renew for one (1) year upon your renewal date. For example, if you purchase your GOLFPASS+ membership on 5 July 2019 your membership and the benefits associated with it will be available until 5 July 2020. At that point, your card will be charged automatically for renewal towards membership for another year.
Q. How do I renew my GOLFPASS membership?
A. The GOLFPASS program is an auto-renewal program. The credit card we have on file for you will be charged again for your membership in the program in order to ensure that your benefits are not interrupted.If all credit cards we have on file for you are declined for payment of your membership fee, you must provide us a new credit card promptly or your membership will be canceled. If you provide us with a new card and are successfully charged, your new membership period will be based on the date of the successful charge.
Q. What if I do not want to auto-renew into the membership?
A. GOLFPASS monthly: If you do not want your membership to automatically renew, you must turn off auto-renewal prior to your renewal date. Auto-renewal can be turned off by accessing Your Account on GOLFPASS.com.au, Membership management, Auto-renewal, Select “OFF.”
GOLFPASS and GOLFPASS+ annual: GOLFNOW will send you a notice of renewal at least thirty (30) days prior to your automatic renewal date. If you do not want your membership to automatically renew, you must turn off auto-renewal prior to your renewal date or within (30) days of receiving GOLFNOW’s notice of renewal. Auto-renewal can be turned off by accessing Your Account, GOLFNOW Memberships, Auto-renewal, Select “OFF.”
Q. What is the waived booking fee benefit?
A. For GOLFPASS members, booking fees will be waived on all tee times booked on GOLFNOW.com.au, GOLFNOW.com and GOLFNOW.co.uk. Members must book all tee time reservations while signed into the same account used to purchase the GOLFPASS membership in order to receive the convenience fees benefit at checkout. Other taxes may apply on the tee time reservation. The Waived Booking Fees benefit will be applied at the time that a qualified reservation is made.
Q. I just enrolled, when will I receive my promotional code to use each month against Hot Deals bookings?
A. You will receive your Twelve (12) Hot Deals tee time credit promo codes via email every month on your membership enrolment date.
Q. Where can I use my Monthly Round promo code?
A. Your monthly Hot Deals promo code is good for Hot Deals bookings on GOLFNOW.com.au GOLFNOW.co.uk, GOLFNOW.com. For additional details about included golf courses with GOLFPASS, click here.To redeem, enter your promo code at checkout.
Q. Can I combine my GOLFPASS membership with other GOLFNOW accounts?
A. You may not combine or assign your GOLFPASS membership or any GOLFPASS benefits, including promotion codes for GOLFPASS memberships or benefits, to other GOLFNOW accounts
Q. Who can I speak to about my GOLFPASS membership?
A. All GOLFPASS members have access to an exclusive phone number they can call to speak with a GOLFPASS specialist. Members may call this number to book tee times, learn more about GOLFPASS, cancel their membership, or to ask questions about benefits and any other inquiries related to the program.To speak directly with a specialist at our GOLFPASS support line, please call 1300 348 019.
Q. How do I cancel my GOLFPASS membership?
A. You can cancel your subscription via the following methods: (1) by contacting customer service via Telephone at 1300 348 019 (subject to business hours), or (2) by such other means as we may provide from time to time. We will attempt to process all cancellation requests within 72 hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period's fee, contact customer service to have the charges reversed.No Refunds: You may be entitled to a refund under the Australian Consumer Law. Except as required by law, monthly GOLFPASS subscription payments are non-refundable and there are no refunds or credits for partially used periods. Except as required by law, annual GOLFPASS subscription payments are refundable only under the following circumstances: (1) You cancel your annual subscription within the first thirty (30) days of purchase; and (2) You have not used any available GOLFPASS membership benefits following Your purchase of the annual subscription. Except as set forth below, you will continue to have access to your subscription through the end of your current Subscription Period following any cancellation.
Q. What are the Terms and Conditions of the program?
A. For a full list of terms and conditions of the GOLFPASS program, please click here.
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